Frequently Asked Questions
Everything you need to know about purchasing and caring for your Wessex instrument.
Do you ship your instruments worldwide?
Yes, we ship our tubas and brass instruments to musicians globally. Shipping costs and delivery times vary depending on your location and the size of the instrument. All shipments are fully insured for your peace of mind.
What is the warranty period for a new Wessex instrument?
Every new Wessex instrument comes with a comprehensive 3-year warranty against manufacturing defects. This covers the mechanical components and structural integrity of the instrument under normal playing conditions.
Can I try an instrument before I commit to the purchase?
We offer a 14-day trial period for all instruments. If you are not completely satisfied with the tone, response, or playability, you can return the instrument within two weeks for a refund, subject to our return policy terms.
How are the instruments tested before being sent out?
Every single instrument undergoes a rigorous quality control check and professional play-test by an experienced brass musician at our distribution centers. We ensure that valves, slides, and finish meet our high standards before shipping.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For customers in specific regions, we also offer financing options through third-party providers to help make your dream instrument more affordable.
Does my instrument come with a case and mouthpiece?
Yes, almost all Wessex instruments are supplied as a complete outfit, including a custom-fitted professional hard case and a high-quality mouthpiece suitable for the specific model.